Senior Postal Support Assistant
2 weeks ago
**Job Overview:**
The Senior Postal Support Assistant is a critical role within our organization, responsible for providing exceptional customer service and support for the efficient processing and delivery of mail and packages.
**Key Responsibilities:**
- Provide outstanding customer service by ensuring timely and accurate delivery of mail and packages.
- Assist in managing mail staff, including training, coaching, and performance evaluations.
- Prepare management reports and disciplinary actions when necessary.
- Sort and distribute internal mail, handling overnight and accountable packages with care.
- Maintain accurate records of mail/package logs and signatures.
- Perform other related duties as assigned.
**Requirements:**
- High school diploma or equivalent preferred.
- Minimum 1-2 years of mail service-related experience, preferably with knowledge of office services procedures.
- Excellent communication skills, both verbal and written.
- Ability to work individually or in a team environment.
- Competency in performing multiple functional tasks.
- Knowledge of UPS, FedEx, and DHL shipping methods.
**Estimated Salary:** $24.50 - $29.50 per hour, depending on experience.
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