Financial Services Operations Associate

3 days ago


Newark, Delaware, United States City National Bank Full time
About the Opportunity

Credit Card Operations Specialists at City National Bank play a vital role in maintaining the operational integrity of credit cards. This involves handling payment processing, boarding consumer/commercial card applications, and performing other administrative tasks. If you have a passion for finance and customer service, this could be the perfect opportunity for you.

Key Responsibilities
  1. Process payment submissions from various channels, including telephone payments
  2. Verify data and documents to ensure accuracy and integrity
  3. Provide excellent customer service to internal and external clients via phone, email, and in-person
  4. Stay up-to-date with system, process, and product changes to ensure compliance and efficiency
  5. Prepare and distribute monthly tracking reports
Requirements and Qualifications
  • Minimum 1 year of banking/financial services experience
  • Minimum 1 year of credit card experience
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment with multiple priorities
Benefits and Perks

City National Bank offers a competitive benefits package, including health insurance, retirement savings plan, and paid time off. We also offer opportunities for professional growth and development, as well as a collaborative and dynamic work environment.



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