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Customer Service Representative
2 months ago
We are seeking a highly skilled and experienced Customer Service Representative to join our team as an Operations Support Specialist. This role is responsible for providing exceptional customer service, answering phone calls, and scheduling jobs with our team of craftsmen.
Key Responsibilities- Answer phone calls in a timely and professional manner, providing accurate and helpful information to customers.
- Schedule jobs with our team of craftsmen, ensuring that customers receive the best possible service.
- Enter customer information into our CRM system, ensuring that all data is accurate and up-to-date.
- Provide excellent customer service, responding to customer inquiries and resolving any issues in a timely and professional manner.
- Work closely with our team of craftsmen to ensure that jobs are completed efficiently and effectively.
- Monitor and manage our schedule, ensuring that jobs are completed on time and to the highest standard.
- Provide regular updates to customers, keeping them informed of the status of their job.
- Collaborate with our leadership team to identify areas for improvement and implement changes to our processes and procedures.
- 5+ years of experience in customer service, preferably in a call center or customer-facing role.
- Previous experience in dispatching or scheduling, preferably in a service-based industry.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Strong problem-solving skills, with the ability to think critically and resolve complex issues.
- Proficiency in Microsoft Office, including Outlook, Word, and Excel.
- Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
We offer a competitive salary and benefits package, including:
- 401(k) retirement savings plan with matching company contributions.
- Comprehensive health coverage, including medical, dental, and vision insurance.
- Life insurance benefits for employees and their dependents.
- Paid time off and holidays.
- Opportunities for career growth and professional development.
Ace Hardware Home Services is a leading provider of home preservation services, offering a wide range of residential maintenance and repair services. We are committed to providing exceptional customer service and building strong relationships with our customers and colleagues.
