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Client Support Specialist

2 months ago


Bellflower, California, United States ANA Insurance Brokerage Inc Full time

Customer Service Representative

Job Category: Customer Service Representative

Job Type: Full-Time

Position Overview

ANA Insurance Brokerage is a reputable, family-owned insurance agency that has been serving the Southern California region since 1992. We pride ourselves on delivering exceptional insurance solutions tailored to the needs of our clients, specializing in Auto, Home, Commercial, and Life insurance. Our commitment to personalized service and community education sets us apart in today's competitive market.

As we expand our operations, we are seeking a dedicated individual to enhance our customer service team. The ideal candidate will be responsible for delivering outstanding service to both existing clients and potential customers, processing policy modifications, maintaining comprehensive product knowledge, and addressing client inquiries with professionalism.

Compensation: $3, $5,000.00 per month

Benefits Include:

  • Paid Vacation
  • Paid Holidays
  • Group Life Insurance
  • Short-Term Disability
  • Opportunities for Advancement
  • Base Salary with Commission Structure
  • Unlimited Bonus Earning Potential
  • 401(K) Retirement Plan (coming soon)

Key Responsibilities:

  • Process customer policy change requests efficiently.
  • Verify and update customer contact information during interactions.
  • Answer incoming calls promptly and professionally.
  • Respond to inquiries, cancellation requests, and sales inquiries within designated timeframes.
  • Encourage customer referrals and explain our referral program.
  • Provide clients with information about new products and services.
  • Greet all customers entering the office in a friendly and welcoming manner.
  • Facilitate premium payments from customers.
  • Utilize each customer interaction as an opportunity for cross-selling and upselling financial products.

Qualifications:

  • Bilingual (Spanish) preferred.
  • Ambitious and motivated professional seeking growth opportunities.
  • Possess a positive, enthusiastic attitude.
  • Ability to manage multiple tasks and follow through on commitments.
  • Exceptional customer service skills.
  • Goal-oriented and driven individual.
  • Capable of handling stressful situations with tact.
  • Excellent communication and interpersonal skills.
  • Highly self-motivated with a career-focused mindset.
  • A Property & Casualty license is preferred, but we are willing to train the right candidate.

About ANA Insurance Brokerage, Inc.

ANA Insurance Brokerage is a family-owned and independent insurance agency that has been dedicated to serving Southern California since 1992. We offer quality insurance solutions tailored to individual needs, focusing on personalized service and community education to help clients make informed decisions regarding their insurance needs.