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Customer Service Representative

2 months ago

Atlanta, Georgia, United States Artisprint Full time
Job Title: Customer Service Representative

We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.

Key Responsibilities:
  • Customer Interaction: Handle inbound and outbound customer interactions through phone, email, chat, and social media.
  • Product Knowledge: Maintain a strong understanding of company products, services, policies, and promotions to effectively assist customers.
  • Order Management: Assist customers with placing, tracking, and managing orders, returns, and exchanges.
  • Documentation: Accurately record and update customer interactions and transactions in the customer service system.
  • Feedback Collection: Gather and relay customer feedback to relevant departments for service or product improvement.
  • Collaboration: Work closely with other teams (e.g., sales, technical support) to resolve customer issues and ensure a seamless experience.
Requirements:
  • High school diploma or equivalent (Associate's or Bachelor's degree preferred).
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills and attention to detail.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Proficient in basic computer applications and CRM software.
  • Strong interpersonal skills with a customer-first attitude.
About Artisprint:

Welcome to Artisprint, where creativity, passion, and innovation converge to create designs that transcend the ordinary. Established with a mission to transform visions into captivating visuals, Artisprint is your partner in elevating brand identities and sparking connections through the art of design.