Onsite Service Technician

2 weeks ago


Richmond, Virginia, United States Xerox Full time
About the Role

Xerox is seeking a skilled Onsite Service Technician to join our team. As a key member of our Technical Services division, you will be responsible for delivering exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide outstanding service to clients, managing call resolve issues in accordance with customer's Service Level Agreement (SLA) to optimize customer satisfaction.
  • Use electromechanical skills to repair devices, with training provided by certified instructors and online resources.
  • Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.
  • Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability, engaging the support of other Xerox personnel as required.
  • Deliver customer training on assigned products to improve end-user knowledge of equipment functionality.
Requirements
  • Electromechanical experience, including using a multi-meter to troubleshoot electrical circuits and reading electrical schematics.
  • Superior time management skills and reliability, with a valid driver's license, appropriate insurance coverage, and a clean driving history.
  • Ability to lift 50 pounds, walk, stand, squat, bend, and drive for over 50% of the workday, with a focus on safety around electrical components.
What We Offer
  • Substantial growth opportunities for future career development within a supportive and collaborative company culture.
  • Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
  • Paid time off, plus holidays and personal days.

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.



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