Customer Service Representative I
4 weeks ago
We are seeking a highly skilled and customer-focused Member Contact Center Representative to join our team at Gesa Credit Union. As a key member of our contact center, you will be responsible for providing exceptional service to our members via phone, email, and chat channels.
Key Responsibilities- Provide outstanding service to promote deep and lasting member relationships.
- Answer general inquiries and perform account maintenance via phone or email channels.
- Meet/exceed key critical metrics.
- Research and resolve problems under the mentorship of the MCC Supervisor or MCCR Lead with a sense of urgency.
- Take ownership of member concerns, set expectations, and provide timely follow-up/resolution.
- See opportunities to offer additional credit union products, promotions, and services to members and generate referrals that deepen relationships.
- Maintain knowledge of credit union policies, procedures, and regulations.
- Minimum of a high school diploma; some college coursework preferred; degree highly desirable.
- 1+ year experience in a contact center environment.
- 1+ years in a credit union or financial institution.
- Some travel may be required to complete training or fulfill duties.
- Courtesy, tact, and diplomacy with current and potential members, peers, and staff.
- Proficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired.
- Familiarity and comfort with online systems and other technology.
- Competitive Pay
- Medical, Dental, Vision, and Life Insurance
- 20 days/year accrual of Paid Time Off - Plus 10 Paid Holidays
- 401(k) Match
- Incentive Program
- Tuition Assistance and Student Loan Repayment
- Commuter Benefits
- Paid Time Off to Volunteer in the Community
- Product discounts
- Engaging Work Environment
- Rewards and Recognition Programs
Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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