Customer Service Representative I

4 weeks ago


Richland, Washington, United States Gesa Credit Union Full time
About the Role

We are seeking a highly skilled and customer-focused Member Contact Center Representative to join our team at Gesa Credit Union. As a key member of our contact center, you will be responsible for providing exceptional service to our members via phone, email, and chat channels.

Key Responsibilities
  • Provide outstanding service to promote deep and lasting member relationships.
  • Answer general inquiries and perform account maintenance via phone or email channels.
  • Meet/exceed key critical metrics.
  • Research and resolve problems under the mentorship of the MCC Supervisor or MCCR Lead with a sense of urgency.
  • Take ownership of member concerns, set expectations, and provide timely follow-up/resolution.
  • See opportunities to offer additional credit union products, promotions, and services to members and generate referrals that deepen relationships.
  • Maintain knowledge of credit union policies, procedures, and regulations.
Requirements
  • Minimum of a high school diploma; some college coursework preferred; degree highly desirable.
  • 1+ year experience in a contact center environment.
  • 1+ years in a credit union or financial institution.
  • Some travel may be required to complete training or fulfill duties.
  • Courtesy, tact, and diplomacy with current and potential members, peers, and staff.
  • Proficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired.
  • Familiarity and comfort with online systems and other technology.
What We Offer
  • Competitive Pay
  • Medical, Dental, Vision, and Life Insurance
  • 20 days/year accrual of Paid Time Off - Plus 10 Paid Holidays
  • 401(k) Match
  • Incentive Program
  • Tuition Assistance and Student Loan Repayment
  • Commuter Benefits
  • Paid Time Off to Volunteer in the Community
  • Product discounts
  • Engaging Work Environment
  • Rewards and Recognition Programs

Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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