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Global Service Readiness Director
2 months ago
At VirtualVocations, we're seeking a seasoned professional to lead our Global Service Readiness team. As a Global Service Readiness Manager, you'll be responsible for driving change management initiatives across our Global Service Delivery team.
Key Responsibilities:
• Collaborate with cross-functional teams to implement change management strategies effectively.
• Assess and communicate the impact of changes to various stakeholders.
• Analyze customer experience and operational metrics to provide actionable insights and recommendations for improvement.
Required Qualifications:
• 5+ years of experience in a customer experience environment.
• Proven track record of managing projects from initiation to completion.
• Knowledge of commercial, financial services, or regulatory environments is a plus.
• Experience in a global role is preferred, with a second language being an asset.
• People management experience is an advantage.
We're looking for a strategic thinker who can drive results-oriented change management initiatives. If you're a seasoned professional with a passion for delivering exceptional customer experiences, we'd love to hear from you.