Rate Management Specialist

2 weeks ago

Tacoma, Washington, United States Carlile Transportation Full time

Work Schedule:
This role operates on a Hybrid Remote schedule, allowing for two work-from-home days each week, specifically on Monday and Friday, with the remaining days spent in the office.

Key Responsibilities:
  • Ensure compliance with all established Health, Safety, Security, and Environmental (HSSE) policies and procedures.
  • Determine pricing structures and provide quotes for a variety of services including less-than-truckload (LTL), truckload (TL), logistics, and other offerings.
  • Manage incoming, unsolicited inquiries from potential clients to convert them into sales opportunities.
  • Facilitate the referral of leads to external sales representatives for future business prospects, while providing necessary support.
  • Achieve established sales and conversion targets set for the commercial sales team.
  • Conduct outbound sales calls, including follow-ups, to qualify new leads within a targeted market.
  • Stay informed about the company's service offerings in relation to business operations.
  • Document all sales activities in the Customer Relationship Management (CRM) system for effective knowledge management and reporting.
  • Prepare and deliver professional presentations to customers as needed.
  • Investigate and resolve customer service and operational challenges.
  • Perform additional duties as assigned.
Qualifications:
  • A high school diploma or GED is required.
  • A degree in business administration or a related field is preferred.
  • Two to three years of experience in customer service, sales, or pricing is necessary.
Skills and Competencies:
  • Proficiency in Microsoft Office applications, particularly Outlook and Excel.
  • Ability to manage multiple tasks and work effectively under pressure while meeting deadlines.
  • Strong attention to detail, ensuring timely and accurate work.
  • Self-motivated, problem-solving skills, and goal-oriented, with the ability to work independently and collaboratively.
  • Excellent prioritization skills for daily tasks and assignments.
  • Adaptability to change in a constructive manner.
  • Exceptional verbal and written communication skills.
  • Ability to collaborate effectively with internal teams, vendors, and clients.
  • Mathematical proficiency, including the ability to work with fractions, percentages, and ratios.
  • A positive and enthusiastic attitude with strong interpersonal skills.
  • Outstanding customer service abilities.
  • Professional demeanor and appearance.
  • Ability to comprehend and follow simple instructions and correspondence.
  • Effective presentation skills in one-on-one and small group settings.
Work Environment:
This position is situated in a professional office setting, utilizing standard office equipment such as computers, telephones, photocopiers, and filing systems. The role is performed in a stable environment with minimal temperature fluctuations and is generally free from hazards.
Reasonable Accommodations:
Carlile is committed to providing reasonable accommodations for employees or applicants with disabilities, ensuring they can perform essential duties safely and effectively, without imposing undue hardship on the company.
General Information:
The information provided above outlines the general nature and level of work expected from individuals in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this role. Carlile is an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace.

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