Retail Sales Specialist
2 weeks ago
We are seeking a Retail Sales Specialist to enhance our dynamic Store Team. Our retail professionals play a crucial role in delivering exceptional customer experiences by providing insightful recommendations throughout the shopping journey. If you have a passion for assisting others, this position offers a chance to develop your career, acquire new skills, and make a meaningful contribution to our brand.
Position Overview
- Employs a consultative sales methodology to identify customer needs and meet individual sales targets.
- Handles incoming calls, accurately records messages, and consistently follows up with customers.
- Responds to customer inquiries, showcases products, and provides innovative suggestions related to product design and application.
- Manages customer issues, resolves conflicts, and maintains professionalism and composure.
- Stays informed on product knowledge, design trends, and sales strategies through continuous education via training materials and seminars.
- Guides new employees and junior team members as they acquire product knowledge.
- Adheres to company policies and standards concerning security and safety protocols.
- Bilingual candidates are encouraged to apply.
- Preferred experience includes 1+ years in sales or customer service.
- Excellent verbal communication skills and a capacity to learn about new product offerings.
- Ability to manage multiple tasks and prioritize customer needs effectively.
- Background in interior design, commissioned sales, or related home furnishings is advantageous but not mandatory.
- A valid driver's license and access to a vehicle for conducting in-home consultations are required.
- Physical requirements include the ability to climb ladders and lift up to 25 lbs.
- Successful completion of a security background check is necessary.
- Availability for day shifts, occasional evenings, and weekends is required, with regular attendance expected according to the established schedule.
- Comprehensive Medical, Dental, and Vision coverage.
- Flexible Spending Accounts for dependent care and health reimbursement.
- Paid time off, 401(k) plan, and life insurance options.
- Voluntary Short/Long-Term Disability and Accident Insurance.
- Pet Insurance and Critical Illness coverage available.
- Commuter Benefits and discounts on products and recreational activities.
- Ongoing professional development training and opportunities for career advancement.
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