Client Support Associate

3 weeks ago


Hobart, Indiana, United States Jackson Hewitt - 3353 Full time
Part-Time Client Service Associate

We are seeking a highly motivated and customer-focused individual to join our team in Gary, Indiana as a Part-Time Client Service Associate.

About the Role

In this part-time position, you will be responsible for providing exceptional client experiences, engaging with clients, confirming appointments, and following up with past and potential clients.

Key Responsibilities
  • Client Engagement: Actively engage with clients, ensuring their needs are met and they have a positive experience.
  • Appointment Confirmation: Confirm client appointments and communicate any changes or updates.
  • Follow-up and Communication: Follow up with past and potential clients to build relationships and encourage repeat business.
Requirements

To succeed in this role, you will need:

  • Strong Interpersonal Skills: Excellent communication and interpersonal skills to effectively interact with clients.
  • Basic Computer Proficiency: Basic computer skills, including proficiency in Microsoft Office and ability to troubleshoot technical issues.
  • Prior Customer Service Experience: Prior customer service or sales experience preferred, but not required.
What We Offer

We offer a competitive salary of $12-$15 per hour, depending on experience, and a range of benefits, including:

  • Corporate Discount Program: Enjoy discounts on corporate products and services.
  • Opportunities for Advancement: Opportunities for advancement within the organization or as a tax professional.
  • Free Training and Education: Free tax preparation training and PTIN registration, as well as discounted continuing education courses.


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