Part-Time Client Relations Specialist

1 week ago


Hobart, Indiana, United States Jackson Hewitt - 3353 Full time
Job Description

We are looking for a skilled Customer Experience Representative to join our team in Gary, Indiana. As a representative of Jackson Hewitt - 3353, you will be responsible for delivering exceptional client experiences and providing essential support.

About the Position

This part-time role requires a strong ability to build rapport with clients, provide excellent communication skills, and work effectively in a fast-paced environment.

Key Responsibilities
  • Client Interaction: Engage with clients, confirm appointments, and follow up with past and potential clients.
  • Marketing Material Distribution: Distribute marketing materials to clients, such as brochures and flyers.
  • Wait Time Management: Manage client wait times by providing refreshments, entertainment, and other amenities.
Requirements

To succeed in this role, you will need:

  • Excellent Communication Skills: Strong verbal and written communication skills to effectively interact with clients.
  • Basic Computer Skills: Basic computer proficiency, including Microsoft Office and ability to troubleshoot technical issues.
  • Prior Customer Service Experience: Prior customer service or sales experience preferred, but not required.
What We Offer

We offer a competitive salary of $12-$15 per hour, depending on experience, and a range of benefits, including:

  • Corporate Discount Program: Enjoy discounts on corporate products and services.
  • Opportunities for Advancement: Opportunities for advancement within the organization or as a tax professional.
  • Free Training and Education: Free tax preparation training and PTIN registration, as well as discounted continuing education courses.


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