Customer Service Manager- Fremont, CA

6 days ago


Fremont, California, United States Compass Group USA Full time

Job Summary: We are seeking an experienced Customer Service Manager to lead our team and manage client accounts in Fremont, CA. As a key member of our leadership team, you will be responsible for driving employee retention and providing solutions to any reported issues.

Key Responsibilities:
- Manage assigned groups of employees and client accounts, serving as the primary point of contact.
- Identify key initiatives and craft long-term plans and solutions as part of a leadership team for multiple branches.
- Assist with new clients, conduct site visits and quality control audits of company-provided services, and analyze each client individually to ensure services meet their needs.
- Assess and train assigned employees to improve performance and step in to perform core duties as needed.

Required Skills and Qualifications:
- A Bachelor's degree is preferred; two-year College degree or the equivalent combination of education and experience is acceptable.
- Three years of driving experience required, with a valid Non-CDL Class C driver's license and good driving record.
- Preferred 1-2 years' experience in a customer service position or a minimum of 1 year of related experience, route management, retail, and merchandising experience.
- Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.).

Benefits:
Full-time and part-time positions offer a range of benefits, including retirement plans, health and wellness programs, discount marketplaces, identity theft protection, pet insurance, and more. Full-time positions also include medical, dental, vision, life insurance, disability insurance, commuter benefits, and flexible spending accounts (FSAs).

About Compass Group USA:
We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Compass Group USA is an equal opportunity employer.



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