Assistant General Manager

7 days ago


Muskegon, Michigan, United States IHOP Full time

Job Summary:

We are seeking an experienced and skilled Assistant General Manager to join our team at IHOP. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring a positive and memorable experience for our customers.

Key Responsibilities:

  • Supervise and Manage: Directly supervise and manage a team of management and associates to ensure seamless execution of restaurant operations.
  • Customer Experience: Ensure that all customers receive a high level of service and have a positive dining experience.
  • Conflict Resolution: Respond promptly and professionally to customer complaints or inquiries, resolving issues in a fair and timely manner.
  • Team Development: Solicit feedback, input, and information from customers to improve our services and products.
  • Associate Management: Manage all matters relating to associates, including performance management, training, and development.

Requirements:

  • Proven experience in restaurant management, preferably in a fast-paced environment.
  • Excellent leadership and communication skills.
  • Ability to work effectively in a team environment.
  • Strong problem-solving and conflict resolution skills.
  • Ability to maintain a high level of professionalism and composure in a fast-paced environment.


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