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Quality Assurance Field Technician

2 months ago

Richmond, Virginia, United States Bitcoin Depot Full time
Job Description

Job Summary:

Bitcoin Depot is seeking a highly skilled Quality Assurance Field Technician to join our team. As a Quality Assurance Field Technician, you will be responsible for visiting existing BTM locations for routine inspections, installations, and repairs to ensure BTMs are online and available to transact.

About Us:

Bitcoin Depot is the largest Bitcoin ATM Network in the world, offering users the ability to buy and sell Bitcoin at thousands of BTM and BDCheckout locations. We are proud to be an Atlanta Journal-Constitution Top Work Place for 2021 and 2022, the inc 5000, and placing on the ACG Georgia Fast 40 list for two consecutive years. We currently trade on the NASDAQ under the ticker symbol BTM.

Responsibilities:

  • Travel and Inspection: Travel outside of home market up to 75% (cumulative) to inspect, service, install and repair BTMs.
  • Quality Assurance: Prepare and implement quality assurance policies and procedures.
  • Inspections and Testing: Plan, perform, and oversee routine inspections and testing of products to ensure standards are met for our BTMs.
  • Commissioning and Installation: Commissioning and preparation of BTMs for installation.
  • Physical Installation: Physical installation of BTMs at approved and qualified sites.
  • Signage and Marketing: Installation of related signage and marketing materials at site.
  • Maintenance and Servicing: Ongoing maintenance of BTMs including servicing, preventative maintenance, and replenishment of BTM supplies in accordance with established company guidelines.
  • Training and Support: Training customers and third party vendors telephonically and in-person.
  • Documentation and Reporting: Conducting and collecting accurate merchant and internal information at sites as needed.
  • Problem Resolution: Responsible for reporting all problem resolutions to the Tech Support Manager.
  • Team Support: Assist other team members and perform other duties as assigned from time to time.

Qualifications and Experience:

  • Residency: MUST reside in the Richmond area.
  • Industry Experience: Three years of experience within the ATM or BTM industry is required.
  • Interpersonal Skills: Must possess interpersonal skills that will establish credibility with internal and external customers.
  • Problem-Solving: Follow procedures and have a structured approach to problem-solving.
  • Technical Skills: Intermediate level or higher knowledge and understanding of using Microsoft Excel and/or Google Sheets.
  • Time Management: Demonstrated ability to manage multiple high priority tasks and shift priorities in a fast paced environment.
  • Communication Skills: Strong, professional communications skills both orally and written.

Physical Requirements:

  • This role requires bending, carrying, climbing, driving, lifting, pushing, pulling, reaching, sitting, standing and walking.
  • You must be able to lift a minimum of 50 lbs and utilize a dolly to move BTM machines and other equipment.

Benefits:

  • 401K Matching
  • Health benefits offered with a company contribution towards premiums
  • Paid wellness membership
  • Equity
  • Paid time off & holidays
  • Annual in-person team building events
  • Virtual team building events
  • Remote first environment

Equal Employment Opportunity:

Bitcoin Depot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.