Current jobs related to Inbound Customer Support Specialist - Waimānalo Beach, Hawaii - EMS Management & Consultants

  • Radiologic Technologist

    2 weeks ago

    Waimānalo Beach, Hawaii, United States Sunbelt Staffing Full time

    Job Title: Radiologic Technologist - CT Scanner SpecialistJob Summary:We are seeking a skilled Radiologic Technologist to work as a CT Scanner Specialist in Honolulu. The ideal candidate will have a minimum of 1+ years of imaging experience and be certified in CT technology.Responsibilities:Perform CT imaging examsPrepare patients for proceduresOperate CT...

  • Homecare Support Specialist

    1 week ago

    Waimānalo Beach, Hawaii, United States Wilson Care Group Full time

    Job Summary: We are seeking a compassionate and dedicated Homecare Aide to join our team at Wilson Care Group. As a Homecare Aide, you will provide high-quality care and support to our senior clients in their homes, promoting their independence and well-being.Responsibilities:Provide personal care assistance to clients, including bathing, dressing, and...

  • Customer Service Representative

    1 week ago

    Waimānalo Beach, Hawaii, United States Morgan White Group Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Morgan White Group. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and resolving issues in a timely and professional manner.Key...

  • Customer Service Representative

    2 weeks ago

    Waimānalo Beach, Hawaii, United States Morgan White Group Full time

    Job DescriptionAs a Customer Service Representative with the Morgan White Group, you will be the first point of contact for our clients, providing exceptional support and ensuring seamless interactions.Key Responsibilities:* Communicate with insured clients to update account information, change beneficiaries, or modify coverage.* Identify and document...

  • Career Development Specialist

    2 weeks ago

    Waimānalo Beach, Hawaii, United States MTC Full time

    About the Role:We are seeking a skilled Career Development Specialist to join our team at MTC. As a Career Development Specialist, you will be responsible for conducting direct recruitment activities and interfacing with other outreach contractors for student enrollment.Key Responsibilities:Conduct direct recruitment activities, including public speaking,...

  • Residential Advisor

    2 weeks ago

    Waimānalo Beach, Hawaii, United States MTC Full time

    Job Summary:A Residential Advisor at Management & Training Corporation (MTC) is responsible for providing support to students in a residential setting. The ideal candidate will have experience working with youth and possess excellent communication skills.Key Responsibilities: Monitor group living conditions and ensure student safety and well-being Perform...

  • Quality Control Manager

    2 weeks ago

    Waimānalo Beach, Hawaii, United States Kina'ole Foundation Full time

    Job SummaryThe Quality Control Manager will be responsible for planning, coordinating, and implementing a project-specific quality control program, ensuring compliance with contract requirements and customer satisfaction. This position will support projects throughout the Hawaiian Islands and is based in Honolulu.Key ResponsibilitiesReview and approve design...

  • CT Technologist

    2 weeks ago

    Waimānalo Beach, Hawaii, United States Adventist Health Full time

    Job Summary:As a CT Technologist at Adventist Health, you will operate computed tomography (CT) equipment to produce high-quality images of patients' bones, organs, and tissue. Your expertise will help diagnose medical conditions and provide critical information for patient care.Key Responsibilities:Assess, plan, implement, and evaluate care for patients of...

  • Residential Advisor

    2 weeks ago

    Waimānalo Beach, Hawaii, United States Management & Training Corp. Full time

    Job Summary:We are seeking a dedicated and compassionate Residential Advisor to join our team at the Hawaii Job Corps Center. As a Residential Advisor, you will play a vital role in providing a safe and supportive living environment for our students. Your primary responsibility will be to oversee the daily activities of the dormitories, ensuring the...

  • Residential Advisor

    2 weeks ago

    Waimānalo Beach, Hawaii, United States MTC Full time

    Job Summary:A Residential Advisor is responsible for providing guidance and support to students in a residential setting. The ideal candidate will have experience working with youth and possess excellent communication skills.Key Responsibilities: Monitor group living conditions and ensure student safety and well-being Perform duties involving student passes,...

  • Executive Chef

    2 months ago

    Waimānalo Beach, Hawaii, United States Kalapawai Cafe ~ Waimanalo Full time

    Job SummaryWe are seeking a highly skilled and experienced Sous Chef to join our team at Kalapawai Cafe ~ Waimanalo. As a key member of our culinary team, you will be responsible for ensuring the highest quality of food and service to our guests.Key ResponsibilitiesLine Cooking: Prepare and cook a variety of dishes to meet the demands of our...

  • Radiology Technologist

    2 weeks ago

    Waimānalo Beach, Hawaii, United States Adventist Health Full time

    Job Summary:We are seeking a skilled Radiology Technologist to join our team at Adventist Health. As a key member of our imaging department, you will be responsible for scheduling and preparing patients for various imaging procedures and exams.Key Responsibilities:Schedule and prepare patients for imaging procedures and exams, ensuring timely and efficient...

  • CT Technologist in Massena, NY

    1 week ago

    Waimānalo Beach, Hawaii, United States Sunbelt Staffing Full time

    Job DescriptionWe are seeking a skilled CT Technologist to join our team on a 13-week contract in Massena, NY. As a CT Technologist, you will be responsible for performing diagnostic imaging examinations using computed tomography (CT) equipment.Key Responsibilities:Preparing patients for proceduresOperating CT scannersEnsuring image quality and patient...

  • Echocardiogram Technician

    2 weeks ago

    Waimānalo Beach, Hawaii, United States Sunbelt Staffing Full time

    Job SummaryWe are seeking a skilled Echocardiogram Technician to join our team in Honolulu, HI. This is an excellent opportunity for a dedicated professional to deliver exceptional care in a fast-paced healthcare setting.The successful candidate will conduct echocardiographic exams, prepare patients for procedures, and ensure high-quality imaging. They will...

  • Traveling Echocardiogram Technician

    2 weeks ago

    Waimānalo Beach, Hawaii, United States Sunbelt Staffing Full time

    Job OpportunityWe are seeking a skilled Echocardiogram Technician to join our team in Honolulu, HI. This is an excellent opportunity for a dedicated professional to deliver exceptional care in a fast-paced healthcare setting.The successful candidate will conduct echocardiographic exams, prepare patients for procedures, and ensure high-quality imaging. They...

  • Market Development Representative

    2 weeks ago

    Waimānalo Beach, Hawaii, United States Bronson Kinkade Consulting Full time

    Unlock Your Potential as a Market Development RepresentativeAt Bronson Kinkade Consulting, we're on a mission to revolutionize the way businesses connect with their customers. As a Market Development Representative, you'll play a vital role in driving growth and success for our clients.Key Responsibilities:Partner with experienced mentors and team members to...

  • CT Technologist in Massena, NY

    2 weeks ago

    Waimānalo Beach, Hawaii, United States Sunbelt Staffing Full time

    Job Opportunity: CT Technologist in Massena, NYAre you a skilled CT Technologist looking for a new challenge? We have an exciting opportunity for a dedicated professional to join our team on a 13-week contract in Massena, NY.Job SummaryAs a CT Technologist, you will be responsible for performing diagnostic imaging examinations using computed tomography (CT)...

  • Delivery Operations Specialist

    2 weeks ago

    ‘Ewa Beach, Hawaii, United States O'Reilly Auto Parts Full time

    Job Summary:The Delivery Operations Specialist will be responsible for delivering parts and products to professional customers in a safe and efficient manner. This role will also involve collecting money on C.O.D. deliveries and picking up customer returns.Key Responsibilities: Operate company vehicles to deliver parts and products to customers in a safe and...

  • Data and Impact Specialist

    4 weeks ago

    ‘Ewa Beach, Hawaii, United States Child & Family Service Full time

    Job Title: Data and Impact SpecialistChild and Family Service is seeking a highly skilled Data and Impact Specialist to join our team. As a key member of our Data and Impact Department, you will play a critical role in supporting our organization's mission to strengthen families and foster the healthy development of children.Job Summary:The Data and Impact...

  • Mental Health Care Specialist

    2 weeks ago

    ‘Ewa Beach, Hawaii, United States Sutter Health Full time

    Job Title: Mental Health SpecialistJob Summary:We are seeking a skilled Mental Health Specialist to join our team at Sutter Health. As a Mental Health Specialist, you will play a vital role in providing assistance and care for patients with psychiatric and physical needs.Key Responsibilities:* Provides assistance and care for patients with psychiatric and...

Inbound Customer Support Specialist

2 months ago

Waimānalo Beach, Hawaii, United States EMS Management & Consultants Full time
Job Overview

About EMS|MC

EMS|MC is a leading provider of comprehensive revenue cycle management solutions, specializing in billing services for emergency medical services across the United States. With over 25 years of experience, we pride ourselves on delivering exceptional service and fostering a client-focused approach that enhances patient satisfaction.

Why Choose EMS|MC:

  • Opportunities for professional growth and development
  • Wellness programs to support employee health
  • Robust benefits package including health, dental, vision, and life insurance
  • All necessary equipment provided for your role

We recognize and reward your contributions in a supportive environment that encourages your success and offers pathways for career advancement.

Position Type: Full-time

Role Summary:

As an Inbound Customer Support Specialist at EMS|MC, you will be responsible for managing incoming calls and providing top-notch customer service while adhering to compliance standards.

Your Responsibilities:

  • Promptly answer incoming calls in a friendly and professional manner
  • Assess caller needs and determine the appropriate course of action, which may involve clarifying billing inquiries, processing insurance information, and resolving issues
  • Utilize provided resources effectively, including job aids and standard operating procedures
  • Escalate unresolved complaints to supervisors as necessary
  • Ensure each call is documented accurately and comprehensively in the billing system
  • Recognize when to transfer calls to senior staff or management
  • Provide feedback to management on call patterns to improve service
  • Maintain professionalism and respect in all interactions
  • Assist with filing insurance claims based on patient information
  • Support the training of new employees
  • Participate in special projects as assigned

Quality & Performance Standards:

  • Adhere to turnaround times as specified by processes or client requirements
  • Achieve a customer service call audit score of 98% or higher

Qualifications:

  • High School Diploma or equivalent
  • Familiarity with Medicare, Medicaid, and commercial billing practices
  • Excellent verbal and written communication skills, with the ability to engage effectively with diverse individuals
  • Proven ability to work collaboratively within teams to achieve objectives
  • Strong typing and data entry capabilities
  • Ability to learn and adapt to specific client requirements
  • Highly organized with effective time management skills
  • Detail-oriented with a proactive approach

Preferred Skills:

  • Experience in medical billing or accounts receivable
  • Certification in HIPAA compliance
  • Proficiency in Microsoft Office, particularly Excel

Work Environment:

  • Office setting with frequent use of telephones and computers
  • Ability to sit for extended periods while performing job duties

*Please note that our hiring process typically involves multiple interviews.*