Customer Service Representative
3 days ago
About Beis Plumbing, LLC
We're a family-friendly team dedicated to providing fast, high-quality, and reliable plumbing services to our community. Our customers trust us because our prices are competitive, and we're always honest. We're committed to our team and the customers we serve, prioritizing health and safety above all else.
Job Summary
We're seeking a Customer Service Representative to be the first friendly voice our customers hear when they need help. As a key member of our team, you'll calmly answer questions, schedule appointments, and ensure smooth service. You'll juggle calls, coordinate schedules, and make every interaction feel easy and professional, all while keeping the office organized and on point.
Key Responsibilities
- Provide exceptional customer service, answering questions and resolving issues in a timely and professional manner.
- Schedule appointments and coordinate with customers to ensure smooth service.
- Manage calls, emails, and other communication channels to ensure prompt and effective response.
- Work collaboratively with the team to achieve common goals and objectives.
- Stay up-to-date with company policies, procedures, and industry developments to provide informed and accurate information to customers.
Requirements
- Detail-oriented and organized, with strong communication and interpersonal skills.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Strong problem-solving skills, with a customer-centric approach to resolving issues.
- Ability to maintain confidentiality and handle sensitive information with discretion.
What We Offer
We offer a competitive salary, excellent benefits, and a family-friendly environment. We're committed to our team's growth and development, providing opportunities for training and professional advancement. If you're passionate about delivering exceptional customer service and working in a dynamic team environment, we encourage you to apply.
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