Warehouse Customer Service Representative

3 days ago


Walnut Creek, California, United States Adept HR Full time
Job DescriptionJob Description

Key Responsibilities:

• Collaborate with clients to determine their needs and provide timely responses to their inquiries.

• Work closely with internal teams to ensure customer orders are processed and shipped within deadlines.

• Coordinate with logistics and warehouse teams to arrange LTL/FTL shipment schedules and provide BOLs/PODs or other related documentations to customers.

• Communicate with parcel carriers to identify shipment status or resolve claims.

• Enter bills from vendors and invoices from customers in the system.

• Assist in investigating customer billing disputes and collaborate with respective teams to identify and resolve issues.

• Compile daily/weekly/monthly reports for internal and external parties as required.

• Perform other duties as assigned by the Site Manager.

Qualification and Skill Requirements:

• Knowledge and experience of B2B & B2C warehouse operations, order fulfillment, transportation, and distribution.

• Strong communication and writing skills to interface with clients in both English and Chinese Mandarin.

• Experience communicating with cross-functional teams to prioritize, organize, and accomplish works to meet clients' requirements and expectations.

• Troubleshooting skills and analytical thinking ability.

• Skilled in time management and capable of meeting deadlines with accuracy.

• Multi-tasking and detail-oriented with excellent follow-up practice required.

• Proficient with MS Outlook, Word, and Excel. Advanced experience in Excel is a big plus.

• Knowledge or experience in parcel and distribution operations is a plus.

• WMS knowledge and experience is a plus.

Company DescriptionAre you looking for a flexible job with competitive pay? We are currently seeking individuals to fill temporary to permanent positions in a variety of fields. As a temporary worker, you will have the opportunity to gain valuable experience and skills while earning a steady income. Ideal candidates will be reliable, adaptable, and willing to learn. If you are looking for a chance to try out different types of work and build your resume, this is the opportunity for you. Apply now and join one of the fastest growing industries todayCompany DescriptionAre you looking for a flexible job with competitive pay? We are currently seeking individuals to fill temporary to permanent positions in a variety of fields. As a temporary worker, you will have the opportunity to gain valuable experience and skills while earning a steady income. Ideal candidates will be reliable, adaptable, and willing to learn. If you are looking for a chance to try out different types of work and build your resume, this is the opportunity for you. Apply now and join one of the fastest growing industries today
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