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Crew Chief Leader

1 month ago

Olathe, Kansas, United States Team Car CareJiffy Lube Full time
Overview

Embark on a rewarding career journey with Team Car Care as a Crew Chief, where you'll play a vital role in delivering exceptional customer service and driving business growth.

Key Responsibilities
  • Collaborate with the General Manager to drive revenue growth through effective sales strategies and lead measure performance.
  • Coach and execute excellent customer service, creating an exceptional guest experience.
  • Set a positive example as a leader, building team engagement and efficiency.
  • Develop teammates through our internal training program, providing ongoing guidance, coaching, and direction.
  • Ensure quality control measures and processes are followed consistently.
  • Perform opening and closing duties, as well as assist the General Manager with budgeting, sales forecasts, and financial performance.
  • Provide clear and detailed direction to the team, ensuring the service center is clean, safe, and presentable.
  • Guide and mentor automotive technicians and CSA's, managing inventory and product orders to meet business needs.
  • Adhere to and hold others accountable to all rules and regulations that maintain a safe and productive work environment.
  • Assist guests with their questions and needs, in-person, electronically, or via the telephone.
Requirements
  • One to three years of retail management experience; professional automotive experience is not required.
  • Exceptional oral and written communication skills.
  • A proven leader with the ability to inspire and motivate diverse groups of people.
  • Sound business sense and a comprehensive understanding of the retail industry.
  • Ability to analyze, comprehend, and recommend financial objectives that help increase sales and service results.
  • Demonstrate a positive, helpful attitude, as well as professional conduct and appearance.
  • Enjoy and be energized by a fast-paced, flexible, high-performance retail environment.
  • Guest First mindset.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Must be able to stand on your feet on hard surfaces like concrete or metal.
  • Expect to work in an environment in which you frequently experience hot and cold temperatures, loud noises, and exhaust fumes.
  • Must be able to lift and move work-related items up to 50 pounds.
  • Perform all other duties as assigned or needed.
  • Must be at least 18 years of age.
  • Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future.