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Guest Service Representative

2 months ago

Philadelphia, Pennsylvania, United States free-classifieds-usa Full time
Guest Service Representative

We are seeking a skilled Guest Service Representative to join our team at Courtyard Philadelphia Willow Grove Center. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and memorable.

Responsibilities:

  • Welcome guests and provide a warm and welcoming atmosphere
  • Organize and process guest check-ins and check-outs, adapting to any changes
  • Secure payment and verify billing as needed
  • Provide guests with room and hotel information, directions, and local interests
  • Run daily reports and communicate with the next shift's staff
  • Complete cashier and closing reports, counting the bank securely
  • Accept and record wake-up calls and deliver to the right department
  • Communicate any emergency, lost item, or theft to proper security staff and/or authorities

Perks:

  • Team-spirited coworkers
  • Encouraging leadership
  • Support to live a life of wellbeing and happiness
  • Opportunities to serve and give back to the community
  • Discounts on hotel rooms, gift shop items, food, and beverage
  • Recognition programs

Requirements:

  • A warm, people-oriented demeanor
  • A team-first attitude
  • A gift for paying attention to the smallest details

About Us:

We are a global hospitality leader, committed to making our world a better place. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are an equal opportunity employer, committed to non-discrimination on any protected basis.