Treasury Management Operations Specialist

4 weeks ago


El Paso, Texas, United States Sunflower Bank, N.A. Full time
Job Title: Treasury Management Operations Specialist

Sunflower Bank, N.A. is seeking a highly motivated and detail-oriented Treasury Management Operations Specialist to join our team in El Paso, TX.

Job Summary:

The Treasury Management Operations Specialist is responsible for providing exceptional customer support and training for all Treasury Management products and services, including ACH Origination, Remote Deposit Capture, Online Wire Transfers, Positive Pay, Commercial Online Banking, Bill Pay, Sweep Accounts, and Lockbox.

Key Responsibilities:
  • Provide exceptional service to internal and external customers.
  • Conduct all facets of product and service implementations, modifications, and deletions, including reviewing documents for accuracy and completeness, entering data into affected systems, auditing input, completing daily audits, and scanning documents accurately and according to procedure.
  • Provide support for all Treasury Management products and services, including ACH Origination, Remote Deposit Capture, Online Wire Transfers, Positive Pay, Commercial Online Banking, Bill Pay, Sweep Accounts, and Lockbox.
  • Provide training and support to clients for all Treasury Management products and services over the phone, remotely using web conferencing software, and as needed, in person.
  • Assist clients with file format setup and support for ACH, Wires, and Positive Pay.
  • Answer incoming calls and respond to requests received by phone and email from clients and internal Bank personnel.
  • Develop and maintain a collaborative relationship with other Bank departments.
  • Perform permanent and temporary ACH, RDC, and Wire limit increases adhering to procedures.
  • Ensure compliance with Bank policy and procedure, Federal Regulation, and NACHA Rules.
  • Maintain a working knowledge of all TM functions.
  • Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions.
  • Perform other duties as assigned.
  • General knowledge of Bank or Treasury Management products and services preferred.
  • Strong organizational and interpersonal skills.
  • Demonstrated ability to break down problems, investigate root causes, and identify timely resolutions.
  • Demonstrated ability to learn new processes and adapt and thrive in a fast-paced, changing environment.
  • Ability to maintain attention on the matter at hand with frequent interruptions during the day.
  • Proficient PC skills, including familiarity with browsers, experience with Microsoft Office, especially Excel and Word, and proficiency at keyboarding.
  • Comfort with troubleshooting technical issues.
  • Ability to effectively present information in one-on-one and small group situations to clients and other employees in the organization.
  • Ability to work flexible hours.
  • Strong attention to detail.
  • Self-starter.
Preferred Qualifications:
  • Bilingual - Fluent in English and Spanish preferred (speak, read, and write).
  • Two years previous Treasury Management operations or implementation experience preferred.
  • Call center service skills preferred.
Benefits:

Sunflower Bank, N.A. offers a comprehensive benefits package, including:

  • 401(k) Plan with 6% Match.
  • Health/Dental/Vision Insurance.
  • Company-paid Life Insurance.
  • Tuition Reimbursement.
  • Fitness Reimbursement.
  • Paid Time Off.
  • Volunteer Leave.
  • Paid Holidays.
  • Plus many more employee perks and incentives.

At Sunflower Bank, N.A., we strive to be the financial backbone of our customers' lives. We're committed to building a team that shares our values and is dedicated to delivering exceptional service.

If you're a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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