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Retail Store Manager

2 months ago

Washington, Pennsylvania, United States Audicus Full time
Job Summary

Audicus is seeking an experienced Retail Store Manager to lead our Hearing Center located in a prominent big box retailer. As a key member of our team, you will be responsible for managing staff, driving sales, and delivering an exceptional customer experience.

Key Responsibilities
  • Manage a team of sales associates to ensure effective in-store sales experiences and coverage 7 days a week
  • Coach and develop sales associates to help them reach individual and team goals
  • Ensure the Hearing Center is staffed, clean, organized, and welcoming to customers
  • Provide recommendations to senior leadership on investments to improve the in-store experience and results
  • Deliver an exceptional consultative sales experience by effectively communicating our unique offerings and mission to in-store customers and prospective clients
  • Develop strategies to increase sales and conversion methods
  • Manage customer pipelines and the entire sales process, including closing the sale
  • Acquire and retain customers by providing guidance and support through each stage of their hearing journey
  • Provide a best-in-class customer experience by becoming a product and subject matter expert in hearing aids, hearing loss, and hearing health
  • Provide key insights to operations, sales, and marketing teams to help identify issues, inform decisions, create learnings, and drive change
  • Provide basic customer support to customers who come back with questions or need help
Requirements
  • Direct selling and retail management experience
  • Energetic, empathetic, and self-motivated individual
  • Ability to build relationships through multiple touch-points and deliver an exceptional experience at every point
  • Strong communication and coaching skills
  • Ability to adapt to new processes and technologies
What We Offer
  • Competitive hourly rate and commission structure
  • Opportunity to work with innovative technology and teams
  • Motivated, mission-driven, and collaborative team environment
  • Huge growth potential
  • Chance to help more people gain access to quality hearing care