Customer Service Representative

4 weeks ago


Harrisburg, Pennsylvania, United States RATT INC dba Orkin Pest Control Full time

We are seeking a skilled Customer Service Representative to join our team at RATT INC dba Orkin Pest Control.

About the Role

This is an exciting opportunity for a highly organized and detail-oriented individual to play a pivotal role in our continued growth. As a Customer Service Representative, you will be responsible for scheduling and confirming service appointments, navigating our Windows-based and web-based systems, and utilizing your expertise to optimize current and future schedules.

Responsibilities
  • Answer incoming calls and make outbound calls to customers to schedule and confirm service appointments, and follow up on service received.
  • Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules.
  • Use your expertise received in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate.
  • Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs.
  • Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results.
  • Reschedule unserviced accounts within 24 hours.
  • Participate in quality assurance processes, programs and initiatives.
  • Safeguards customer's privacy and other proprietary information.

About Our Ideal Candidate

  • You have a high school diploma or GED.
  • You possess strong attention to detail and follow through.
  • You can prioritize and manage multiple responsibilities effectively.
  • You have basic PC skills.

Bonus Requirements

  • Candidate with customer service or sales experience will have an added advantage.

About Us

RATT INC dba Orkin Pest Control is committed to helping team members achieve their personal and professional goals. We believe hiring a diverse and intelligent workforce is essential to success. Our purpose is to help protect the world where we live, work, and play.

We offer great pay, comprehensive training, opportunities for professional and financial advancement, amazing benefits, including medical, dental, vision, 401(k) with a company match, paid vacation, holidays, and sick leave.



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