Academic Researcher

3 weeks ago


Dallas, Texas, United States HCL Technologies Full time
Job Description

To enhance the quality process, identify and resolve quality-related issues, and address core and end-user queries related to quality.

Main Responsibilities:

  1. Facilitate change management process compliance and release management process.
  2. Resolve user queries and collaborate with other quality teams for consistent process updates.
  3. Analyze improvement suggestions and conduct usability and impact analysis.
  4. Coordinate with other domain experts to source requirements and participate in task forces responsible for process definitions.
  5. Create new process definitions and update existing processes.

Key Skills:

  • Quality process improvement
  • Change management
  • Release management
  • User query resolution
  • Process analysis
  • Collaboration

About HCL Technologies:

HCL Technologies is a leading IT services company that provides end-to-end IT services and business solutions to global clients.



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