Collections Specialist

4 weeks ago


Arlington, Virginia, United States CornerStone Staffing Full time

CornerStone Staffing is seeking a skilled Collections Representative to join their team in Arlington, TX. As a Collections Representative, you will be responsible for collecting delinquent accounts efficiently and professionally, following standardized procedures.

Key Responsibilities:

  • Meet performance metrics and expectations for collection efforts for assigned accounts based upon individual goals and objectives
  • Responsible for client communications and provides accurate account details and information with a high level of professionalism and integrity
  • Handle incoming and outgoing calls to assigned accounts in order of the collection system queue priority as established by current calling strategy
  • Documentation of all collection efforts for each assigned account in the collection system using appropriate codes and notes in accordance with established procedures
  • Establish payment assistance and settlement programs for clients based upon written policy guidelines

Requirements:

  • 1+ years of recent collections experience
  • Tenure and job stability
  • Excellent communication skills (written and verbal) and active listening skills
  • Basic computer and Microsoft Office skills

Benefits:

  • MONTHLY bonus incentives
  • Exceptional benefits including 401K with 6% match and pension plan
  • Paid time off
  • Opportunity to earn hybrid/remote status with excellent performance and attendance


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