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Sales Support Associate

2 months ago

Milwaukee, Wisconsin, United States Lesaffre Yeast Corporation Full time

Customer Support Specialist - Lesaffre Yeast Corporation

Job Category: Sales & Marketing Requisition Number: REPCU01644

Company Overview: Lesaffre Yeast Corporation is a prominent entity in the flavor and ingredient sector, dedicated to providing high-quality solutions to the food and biotech industries. With a global workforce of 600 and multiple production facilities, we are expanding our team of Customer Support Specialists.

Key Responsibilities:

  1. Manage a designated portfolio of clients.
  2. Process and oversee orders from initiation to invoicing.
  3. Confirm inventory availability and allocate lots accordingly.
  4. Organize pre-shipment samples as required.
  5. Generate invoices and monitor payment timelines.
  6. Facilitate product returns when necessary.
  7. Possess knowledge of export documentation.
  8. Handle standard paperwork efficiently.
  9. Support sales teams, brokers, and distributors with samples, technical documents, marketing materials, and pricing proposals.
  10. Collaborate with the Quality department on customer inquiries and quality concerns.
  11. Compile sales data and reports utilizing ERP systems.
  12. Engage proactively with various business functions, including Sales, Supply Chain, Quality, and Finance.
  13. Participate in sales planning and forecasting activities.
  14. Run specialized queries for sales data and customer insights.
  15. Communicate directly with management to align on customer pricing and enforce commercial policies.
  16. Assist with pricing communications and provide necessary documentation to the Sales Team.
  17. Availability for occasional night and weekend work may be required in exceptional circumstances.
  18. Support urgent customer service needs during emergency shipments or crisis situations.

Qualifications:

A Bachelor’s degree in international trade, logistics, or business administration is preferred, along with a minimum of 3 years of experience in a similar role within the food industry. Candidates should have a solid background in the food sector, ideally with 2-3 years of relevant professional experience.

Language Proficiency:

Fluency in a second language, such as Spanish or French, is advantageous but not mandatory.

Technical Skills:

Successful candidates will demonstrate proficiency in general computer applications and familiarity with ERP systems (SAP). Competence in Microsoft Office Suite (Outlook, Excel, Teams, Word, SharePoint, PowerPoint) is essential.

Other Requirements:

Travel requirements are minimal, estimated at 10% or less, with potential for increased travel during initial training on the ERP system.

Core Competencies:

Ideal candidates will exhibit strong problem-solving abilities, effective customer service skills, and the capacity to manage multiple tasks in a dynamic office environment. They should possess a basic understanding of accounting principles and logistics coordination, along with excellent communication skills.

Mathematical and Reasoning Skills:

Applicants must be adept at applying mathematical concepts and interpreting complex instructions. They should be able to analyze data, establish facts, and draw valid conclusions.

Physical and Work Environment:

The role may require occasional lifting of up to 25 pounds and exposure to moderate noise levels. Reasonable accommodations will be made for individuals with disabilities to perform essential functions.