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Marine Equipment Technician

2 months ago

Middletown, United States West Marine Full time
Job Summary:

As a Rigging Specialist at West Marine, you will be responsible for performing splicing, swaging, and other duties as assigned. This position requires obtaining certification from cordage vendors for splicing different types of cordage to ensure top-quality products.

We are a leading retailer of boating supplies and equipment, serving a community of boaters who value quality and expertise. Our customers come to us to fulfill their boating needs, and you will play a key role in ensuring they receive exceptional service and support.

Key Responsibilities:

  • Perform splicing and swaging for customer orders with precision and attention to detail.
  • Assist in the installation of rigging products, ensuring a safe and efficient process.
  • Understand and apply proper use of all equipment and tools used in the field and shop.
  • Represent the highest expression of our brand and service standards in all interactions with customers and colleagues.
  • Drive sales through engagement with customers, suggestive selling, and sharing product knowledge.
  • Produce quotes, orders, production, and payment for rigging products and services with accuracy and efficiency.
  • Educate store staff and customers on the services and capabilities of our rigging shop.
  • Ensure a safe and clean shop environment, protecting crew members and customers.
  • Comply with all safety rules and standards while working in the shop and the field.
  • Maintain the stability and reputation of the shop by adhering to all legal requirements.
  • Work a flexible schedule based on business needs, including nights, weekends, and some holidays.

Required Skills and Abilities:

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent sales and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to function well in a high-paced and at times stressful environment.
  • Proficient with Microsoft Office Suite or related software.

Education and Experience:

  • High school diploma or equivalent preferred.
  • General sailing and boat knowledge with the ability to read measurements, both imperial and metric.

Physical Requirements:

  • Ability to lift up to 75 pounds.
  • Manual dexterity to evaluate, install, and modify equipment.