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Collections Specialist

2 months ago

Dayton, Ohio, United States VineBrook Homes, LLC Full time
Job Summary

VineBrook Homes, LLC is seeking a highly skilled Collections Clerk to join our team. As a Collections Clerk, you will be responsible for pursuing and collecting all delinquent accounts for the Company, by administrating all collection processes and procedures for the most effective collections results.

Key Responsibilities
  • Pursue collections on all delinquent accounts (current and past residents) to ensure timely payment and minimize bad debt.
  • Provide exceptional customer service to residents and internal departments, responding to inquiries and resolving issues in a professional and courteous manner.
  • Identify and escalate resident issues and contacts to appropriate internal channels, ensuring prompt attention and resolution.
  • Generate and prepare correspondence and notices regarding payment discrepancies, outstanding balances, and court information to couriers, maintaining accurate and up-to-date records.
  • Assist with verifying debt, preparing accounts, and providing documents for approval for turnover to an outside collection agency, ensuring compliance with company policies and procedures.
  • Analyze ledgers for accuracy and process adjustments as necessary, maintaining accurate and up-to-date financial records.
  • Keep detailed notes within the Property Management system and spreadsheets for correspondence made with residents, ensuring easy access to relevant information.
  • Meet required KPI metrics for productivity and quality, ensuring timely and effective collections results.
  • Collaborate with team members and management to develop strategies to improve the collections process and minimize bad debt, sharing best practices and expertise.
  • Work closely with the accounting and evictions team to reconcile resident accounts and ensure accurate posting of payments, maintaining accurate and up-to-date financial records.
Requirements
  • Attention to detail and willingness to follow proper policy and procedures.
  • 0-2 years' experience in a collections or customer service role.
  • High School Diploma or equivalent.
  • Exceptional organizational skills and ability to prioritize tasks effectively.
  • Ability to cross-train on other tasks as needed, and to provide backup coverage for other positions within the AR/Collections department.
  • Capability to perform general office duties such as filing, answering phones, and routine correspondence.
  • Experience with computerized accounting systems, Microsoft Office software, and standard office equipment (copiers, calculators, computers).