Operations Support Assistant

3 weeks ago


Pflugerville, Texas, United States Cowboys Fit Full time

About Our Team

Cowboys Fit is seeking a talented and customer-centric individual to fill the position of Recovery Lounge Team Member. As a key member of our team, you will contribute to delivering exceptional front-line experiences to our members and guests.

Responsibilities:

  • Maintaining an active knowledge of Recovery services and promotions to provide expert advice to our members.
  • Contacting new members to ensure they understand their complimentary services and benefits.
  • Advising members and guests on services that align with their fitness goals, driving sales and promoting package and retail offerings.
  • Assisting with maintenance, delivery, and rebooting of Cryo chambers and tanks.
  • Verifying member check-in and membership status, collecting dues and updating billing as necessary.
  • Responding to member inquiries and concerns, escalating issues promptly when required.
  • Contributing to maintaining high standards of cleanliness throughout the club.
  • Collaborating with other departments as needed to deliver exceptional customer experiences.
  • Attending required meetings and maintaining an up-to-date knowledge of Cowboys Fit policies, services, and promotions.

Requirements:

  • General understanding of the Fitness Industry.
  • Proficiency in using computers for administrative tasks.
  • Excellent customer service and interpersonal communication skills.
  • Strong organizational skills, ability to work independently, and adapt to changing priorities.
  • Able to lift 45 pounds, frequent sitting, standing, walking, and stair climbing.
  • Must complete company HR trainings and obtain Cryotherapy Certification.
  • 1-2 years of customer service experience preferred.

Estimated Salary: $42,000 - $58,000 per year, based on experience.



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