Operations Support Assistant
3 weeks ago
About Our Team
Cowboys Fit is seeking a talented and customer-centric individual to fill the position of Recovery Lounge Team Member. As a key member of our team, you will contribute to delivering exceptional front-line experiences to our members and guests.
Responsibilities:
- Maintaining an active knowledge of Recovery services and promotions to provide expert advice to our members.
- Contacting new members to ensure they understand their complimentary services and benefits.
- Advising members and guests on services that align with their fitness goals, driving sales and promoting package and retail offerings.
- Assisting with maintenance, delivery, and rebooting of Cryo chambers and tanks.
- Verifying member check-in and membership status, collecting dues and updating billing as necessary.
- Responding to member inquiries and concerns, escalating issues promptly when required.
- Contributing to maintaining high standards of cleanliness throughout the club.
- Collaborating with other departments as needed to deliver exceptional customer experiences.
- Attending required meetings and maintaining an up-to-date knowledge of Cowboys Fit policies, services, and promotions.
Requirements:
- General understanding of the Fitness Industry.
- Proficiency in using computers for administrative tasks.
- Excellent customer service and interpersonal communication skills.
- Strong organizational skills, ability to work independently, and adapt to changing priorities.
- Able to lift 45 pounds, frequent sitting, standing, walking, and stair climbing.
- Must complete company HR trainings and obtain Cryotherapy Certification.
- 1-2 years of customer service experience preferred.
Estimated Salary: $42,000 - $58,000 per year, based on experience.
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