Customer Account Representative

4 days ago


Gainesville, Georgia, United States Aarons Full time
Job Description

We are seeking a highly motivated Sales and Service Professional to join our team as a Customer Account Representative. This role involves building strong relationships with customers, understanding their needs, and providing exceptional service to drive sales and revenue growth.

Responsibilities:
  • Become a coach to customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product.
  • Build relationships with customers over the phone and face-to-face to help bring them one-step closer to ownership.
  • Maintain updated customer information in the store computer system and document all customer payment appointments.
  • Sell customers on the benefits of timely lease agreement renewal payments.
  • Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
Requirements:
  • United States: at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record).
  • Canada: at least the age of 18.
  • Able to work schedule of hours varying from 8 am to 9 pm.
  • Able to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
  • Two years of retail/customer service experience preferred.
  • High School diploma or equivalent preferred.
  • Excellent interpersonal and communication skills.
Salary Range:

$12.25 to $13.00 per hour, with opportunities for incentive pay based on performance.


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