Restoration Team Lead

4 days ago


Landing, New Jersey, United States SERVPRO of DoverStillwater Full time
Job Overview

SERVPRO of Dover/Stillwater is seeking a skilled Restoration Supervisor to oversee the coordination and execution of restoration projects. As a key member of our team, you will be responsible for ensuring the highest level of customer satisfaction and quality control.

Key Responsibilities
  • Coordinate and perform production processes as scheduled, ensuring quality control and meeting customer expectations.
  • Manage the customer and client experience, tracking satisfaction through online reviews and feedback.
  • Communicate clear expectations to restoration technicians and supervise their activities, ensuring a positive customer experience.
  • Document detailed and accurate job files using proprietary software, supporting the services provided.
  • Manage labor and consumable item usage on assigned projects, optimizing efficiency and cost-effectiveness.
  • Communicate with restoration project managers and office staff on project progress and issues, ensuring seamless collaboration.
Additional Responsibilities
  • Communicate and follow all OSHA guidelines for job safety, ensuring a safe working environment.
  • Manage assets by protecting and using equipment and materials properly, minimizing waste and optimizing resources.
  • Coach and train restoration technicians, promoting professional growth and development.
Requirements
  • Valid driver's license.
  • High school diploma or GED (preferred).
  • At least 1 year of experience in cleaning, restoration, or construction.
  • IICRC certification a plus, but not required.
Skills and Physical Demands
  • Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance.
  • Ability to climb ladders, work at ceiling heights, and work in tight spaces (e.g., crawl spaces, attics).
  • Ability to repetitively push/pull/lift/carry objects.
  • Ability to work with/around cleaning agents.


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