Customer Service Coordinator

3 weeks ago

Stow, Ohio, United States Lightserve Full time
Job Overview

Lightserve Corporation is seeking a highly skilled Customer Account Coordinator to join our team. This role is responsible for developing, coordinating, and implementing scopes of work for assigned client programs.

Key Responsibilities
  • Provide exceptional customer service by being reliable, responsive, and efficient.
  • Communicate in a professional manner with vendors and customers in a high-call volume environment.
  • Ensure client documents are complete, current, and stored appropriately.
  • Identify resources needed to implement a work order with a timely and cost-efficient approach.
  • Create and execute work orders with appropriate revisions to meet changing needs and requirements.
  • Manage daily workflow and enforce service quality while adhering to company standard operation procedures.
  • Work proficiently within ARC; maintaining proper job notes for effective inter-departmental communication.
  • Assist in continuous development and maintenance of a high-quality, cost-effective contractor network.
  • Possess a clear understanding of the client program, pricing model, and billing procedures.
Requirements
  • Experience with telephone communications in a customer service-based environment.
  • Ability to troubleshoot and resolve client-specific problems.
  • Ability to maintain a professional presence with all vendors, customers, colleagues, and management.
  • Customer service focus with the ability to respond to requests in a timely manner.
  • Ability to work in a fast-paced environment with several competing priorities.
  • Ability to navigate multiple computer system windows, applications, and utilize search tools to find information.
  • Outstanding communication and presentation skills (verbal and written).
  • Proficient in Microsoft Office Suite.
Preferred Qualifications
  • Associates or bachelor's degree from an accredited university or college.
  • Commercial and/or Industrial lighting experience.
Benefits
  • Company-paid medical and dental premiums for employees on our base plan.
  • Paid parental leave.
  • Access to vision and other ancillary benefits.
  • 401(K) including company match after one year.
  • Company-paid long-term disability and life insurance.
  • Paid time off plus 10 company-paid holidays.
  • Current hybrid work schedule after successful on-boarding period - (3) days in office and (2) days remote.
Work Environment
  • Office, cubicle, or workstation.

AA/EOE. Women, Minorities, Veterans, and Disabled People Encouraged to Apply

Lightserve Corporation is a drug-free workplace and an E-Verify employer.

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