Data Insights Analyst II

22 hours ago

San Francisco, California, United States Doctor On Demand Full time
About the Role

We're seeking a highly skilled Data Insights Analyst II to join our Product Insights team at Doctor On Demand. As a key member of our team, you will be responsible for driving insight generation for complex projects, identifying opportunities to better engage and navigate members, and developing a deep understanding of how our products are being used.

Key Responsibilities
  • Drive insight generation for complex projects both independently and in collaboration with cross-functional teams.
  • Identify opportunities to better engage and navigate members so that we can drive top quartile outcomes at bottom quartile costs.
  • Develop a deep understanding of how our products are being used and identify opportunities to better serve our members' needs.
  • Prototype novel approaches to measuring or inferring product and business performance.
  • Develop dashboards with key visualizations for tracking product and business performance.
  • Connect the dots on how our operational performance drives health outcomes.
  • Scale our impact so we can bring our services to more people in need.
Project Examples
  • Identifying opportunities to drive higher clinical engagement for individuals with the greatest healthcare needs and develop an understanding of how individuals using our platform think about engaging with our clinical services.
  • Defining clinical quality models to power the tool we use to match members to high quality providers.
  • Analyzing administrative and clinical documents using NLP-derived topic tags to understand why members call us and how well we are meeting their needs.
  • Assessing key opportunities to reduce our costs so that we may serve more members.
  • Measuring our impact on population level health outcomes so we can demonstrate our value to customers.
Requirements
  • 3+ years of work experience in highly quantitative roles or equivalent and relevant advanced degrees.
  • Ability to effectively communicate complex quantitative patterns into strong narratives to support business decisions.
  • Ability to independently drive results working on complex, ambiguous projects with a major quantitative component.
  • Ability to navigate and join across multiple complex data sets using relational databases (examples include SQL, Pandas, R).
  • Strong written and oral presentation skills.
  • You excel with collaborative projects that include cross-functional teams.
  • Experience creating dashboards in Looker or Tableau is preferred.
What We Offer
  • Competitive base salary target ranges for this full-time position are: Zone A: $77,390 - $100,610 + equity + benefits Zone B: $88,990 - $115,702 + equity + benefits Zone C: $96,738 - $125,763 + equity + benefits Zone D: $100,669 - $130,793 + equity + benefits
  • Remote-first culture
  • 401(k) savings plan through Fidelity
  • Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
  • Full suite of Doctor On Demand telemedicine (behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
  • Generous Paid Time Off (PTO) and Discretionary Time Off (DTO)
  • 12 weeks of 100% Paid Parental leave
  • Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance
  • Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
  • 11 Holidays Paid with one Floating Paid Holiday
  • Work-From-Home reimbursement to support team collaboration and effective home office work
  • 24 hours of Paid Volunteer Time Off (VTO) Per Year to Volunteer with Charitable Organizations

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