Restaurant Manager

6 days ago


Roanoke, Virginia, United States Snowshoe Mountain Full time

Job Summary: We are seeking a highly motivated and experienced Restaurant Manager to lead our team at Snowshoe Mountain. As a key member of our hospitality operations team, you will be responsible for overseeing restaurant operations, ensuring top-notch customer service, and driving sales and profitability goals.

Key Responsibilities:

  • Oversee restaurant operations to ensure effective employee development, profit maximization, and exceptional customer service.
  • Lead management staff to achieve sales and profitability goals, analyze cost and revenue budgets, and maintain accurate records.
  • Foster positive interactions with guests and staff, actively seek feedback, and respond to queries promptly.
  • Recommend and implement cost-reduction and sales-increasing strategies, maintain appropriate staffing levels, and ensure staff knowledge of menu and promotions.
  • Monitor food and beverage quality to meet company standards, ensure resource availability, and enforce policies on sanitation, safety, and cash handling.
  • Train and develop supervisors and staff, handle hiring, evaluations, and terminations, and maintain a positive work environment.
  • Ensure compliance with health, safety, and regulatory standards, and maintain a clean and safe environment.
  • Collaborate with the Executive Chef on menu engineering, prepare annual budgets, and train staff on new menu items and RTP programming.

Requirements:

  • Two+ years of post-high school education.
  • West Virginia Food Handlers Certificate required.
  • High School Diploma or GED.
  • A minimum of 3-5 years of progressive management experience in a moderate to high-volume restaurant.
  • At least 2 years of full restaurant P&L management experience.
  • Experience hiring, training, and mentoring salaried managers and hourly FOH staff.
  • Strong financial acumen with the proven ability to oversee cost control, labor, management, and bottom-line profitability.
  • Excellent leadership, interpersonal, and communication skills.
  • Accountable and resilient.
  • Committed to delivering a high level of customer service.
  • Ability to work under pressure.
  • Flexibility to respond to a range of different work situations.
  • Knowledge of safe food handling.
  • Requires practical knowledge of the principles and practices within the food profession.


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