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Director, Quality Assurance
1 month ago
The Director, Quality Assurance - Skin Health is responsible for ensuring the highest product quality and successful launches of new skin health products. This role combines divisional quality oversight and technical services leadership to guarantee compliance with regional quality standards and regulations.
Key Responsibilities:
- Serve as the primary quality contact within the Skin Health division.
- Hold responsibility for ensuring quality compliance and excellence.
- Ensure compliance with regional and international quality standards and regulations.
- Lead and implement global and regional quality initiatives.
- Provide technical oversight for new product launches and ongoing quality maintenance.
- Resolve technical issues and drive technical quality.
- Integrate QbD (Quality by Design) principles into product development.
- Ensure quality is built into products from the initial design phase through to production.
- Ensure the Technology Transfer process for new products is driven in accordance with Global Quality Standard requirements.
- Own Global Skin Health quality performance and report to the Global Quality Leader.
- Develop and lead key performance indicators (KPIs) to supervise quality performance.
- Lead Quality Managers and develop and deliver technical training programs for quality personnel.
- Incorporate consumer feedback into quality improvement initiatives.
- Ensure sustained product excellence and align products with consumer expectations.
- Partner closely with Technology teams to drive quality and compliance.
- Champion cross-functional collaboration to ensure cohesive quality strategies and execution.
- Manage crisis management related to major Skin Health quality issues.
- Support the Quality on-boarding process for new External Manufacturers and monitoring of existing ones.
Requirements:
- Bachelor's Degree.
- 12+ years of industrial experience preferably in Skin Health or Personal Care, working on OTCs and with external manufacturers.
- Thorough understanding of the regulatory environment within the region.
- Close connection with the Regulatory team, R&D, Marketing, and Plants, and identifying the impact on Quality.
- Experience leading teams in multiple countries.
- Application of continuous improvement tools to effect positive change.
Preferred Qualifications:
- Master of Science degree, a Ph.D., and/or Post-Graduate Degree in Management.
- Proficient in Google tools (Docs, Sheets, Slides) SAP PDM or Dashlab.
- Clear, simple, and timely communication of information.
Additional Requirements:
- Travel: Less than 30%.
- Languages: English (fluent in written and spoken); additional languages are a plus.
- Other Skills: Planning, priority setting, decision making, effective communication with different stakeholders, team players, leadership and coaching skills.