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Assistant Operations Manager
2 months ago
At Hyatt Hotels, we are committed to delivering exceptional guest experiences. As an Assistant Operations Manager - Guest Experience, you will play a key role in ensuring that our guests receive the highest level of service and satisfaction.
Key Responsibilities- Manage the front desk operations, including guest check-in and check-out, to ensure a seamless and efficient experience.
- Address guest situations and concerns in a professional and courteous manner.
- Collaborate with the housekeeping and food and beverage teams to ensure that all areas of the hotel are running smoothly.
- Provide exceptional customer service and respond to guest inquiries and requests in a timely and professional manner.
- Minimum of one year of previous front office supervisory experience.
- Excellent verbal and written communication skills.
- Ability to work a flexible schedule, including weekends, holidays, and overnight shifts.
- A true desire to satisfy the needs of others in a fast-paced environment.
- Complimentary hotel nights and discounts at Hyatt properties worldwide.
- Medical insurance benefits for you and your dependents after 30 days of employment.
- Tuition reimbursement and a 401(k)/Employee Stock Purchasing Plan.
- Free parking and meal benefits.