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Assistant Operations Manager

2 months ago


Morristown, Tennessee, United States HYATT Hotels Full time
Job Summary

At Hyatt Hotels, we are committed to delivering exceptional guest experiences. As an Assistant Operations Manager - Guest Experience, you will play a key role in ensuring that our guests receive the highest level of service and satisfaction.

Key Responsibilities
  • Manage the front desk operations, including guest check-in and check-out, to ensure a seamless and efficient experience.
  • Address guest situations and concerns in a professional and courteous manner.
  • Collaborate with the housekeeping and food and beverage teams to ensure that all areas of the hotel are running smoothly.
  • Provide exceptional customer service and respond to guest inquiries and requests in a timely and professional manner.
Requirements
  • Minimum of one year of previous front office supervisory experience.
  • Excellent verbal and written communication skills.
  • Ability to work a flexible schedule, including weekends, holidays, and overnight shifts.
  • A true desire to satisfy the needs of others in a fast-paced environment.
What We Offer
  • Complimentary hotel nights and discounts at Hyatt properties worldwide.
  • Medical insurance benefits for you and your dependents after 30 days of employment.
  • Tuition reimbursement and a 401(k)/Employee Stock Purchasing Plan.
  • Free parking and meal benefits.