Customer Service Leadership Director

2 weeks ago


Hopkins, Minnesota, United States Michael Foods Group, Inc. Full time
Job Title: Director, Customer Service

The Director of Customer Service plays a pivotal role in shaping the company's customer-centric strategy. This individual must possess a deep understanding of the company's vision and be able to effectively communicate this to their team. They are responsible for translating strategic objectives into actionable plans that drive customer satisfaction and loyalty.

Key Responsibilities:
  • Develop and implement customer service strategies aligned with the company's overall goals.
  • Lead a team of customer service professionals, providing guidance and support to ensure exceptional customer experiences.
  • Collaborate with cross-functional teams to identify and address customer pain points.
  • Analyze customer feedback and metrics to inform service improvements.

The ideal candidate will possess strong leadership skills, excellent communication abilities, and a customer-centric mindset. If you are a strategic thinker with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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