Virtual Banking Specialist

4 weeks ago


Duluth, Minnesota, United States Park State Bank Full time
Job Title: Virtual Banker

Job Summary:

Park State Bank is seeking a highly skilled Virtual Banker to provide exceptional banking services to our clients through virtual channels. As a Virtual Banker, you will be responsible for assisting clients with their financial needs, answering inquiries, providing guidance, and offering solutions to enhance their banking experience.

Key Responsibilities:

  • Provide personalized and professional banking support to clients through virtual communication channels, such as phone, video conferencing, chat, and email.
  • Demonstrate proficiency in using virtual banking platforms and applications, and assist clients in troubleshooting issues related to online and mobile banking platforms.
  • Assist clients with account-related activities, including transfers and maintenance, debit card inquiries, and enrollment in self-service products.
  • Investigate and resolve client complaints, issues, and inquiries in a timely and efficient manner.
  • Collaborate with other departments to resolve complex client issues and ensure a seamless customer experience.
  • Ensure strict adherence to all banking regulations, policies, and procedures during client interactions.
  • Maintain accurate records of client interactions, transactions, and issue resolutions.
  • Maintain a high standard of service quality and contribute to the continuous improvement of virtual banking processes.

Requirements:

  • High school diploma or equivalent.
  • Previous experience in a contact center environment.

Working Conditions:

The Virtual Banker will work in an indoor office setting in a light work situation. The employee will be required to remain in a stationary position for 50% of the time and be able to occasionally move about inside the office to access file cabinets, office machinery, etc. The employee will frequently communicate with other PSB employees, clients, and vendors. May be required to travel to branches within the region weekly, so must have a valid driver's license and reliable transportation.

What We Offer:

Park State Bank offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are committed to providing a positive and inclusive work environment that values diversity and promotes a culture of excellence.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional banking services, please submit your application, including your resume and cover letter, to [insert contact information].



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