Service Experience Representative

6 days ago


Saco, Maine, United States Maine Lobster Now Full time
Job Description:

We are seeking a skilled Service Experience Representative to join our team at Maine Lobster Now. As a key member of our customer support team, you will deliver exceptional service to our valued customers. The ideal candidate will possess excellent communication, problem-solving, and interpersonal skills, ensuring that our customers have a positive experience while interacting with our brand.

The Service Experience Representative will be the primary point of contact for customer inquiries, providing timely and accurate assistance via multiple communication channels. The role requires serving as the first point of contact for customers, answering inquiries, resolving issues, and providing information on products, services, and company policies.

Responsibilities:
  • 1. Respond promptly to customer inquiries through various channels, including phone calls, emails, and live chat, ensuring customer satisfaction and maintaining a positive company image.
    2. Evaluate customer needs to achieve resolution, escalating complex issues to the appropriate department for further assistance (team lead or Manager).
    3. Develop and maintain a comprehensive knowledge base of company products, services, and promotions to confidently address customer inquiries.
    4. Process orders, returns, and exchanges accurately, efficiently, and in compliance with company policies and procedures.
    5. Record customer interactions, transactions, comments, and feedback for internal review and analysis.
    6. Resolve customer complaints empathetically and professionally, aiming to exceed expectations and retain customer loyalty.
    7. Perform additional duties or tasks associated with Maine Lobster Now - This is at the discretion of your supervisor.


**Estimated Salary:** $18.00 per hour.

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