Assistant Retail Director

5 days ago


Milford, Connecticut, United States The Clothing Cove Full time
About the Role

The Assistant Manager is responsible for leading, supporting, and valuing customer service and staff engagement in-store and online shopping experiences. This includes greeting every customer with enthusiasm, maintaining a positive attitude at all times, proactively engaging with customers, reading cues, and responding appropriately. Additionally, the Assistant Manager educates each customer on current promotions and merchandise assortment to support buying decisions.

Key Responsibilities:

  • Leads, supports, values customer service and staff engagement in-store and online shopping experiences.
  • Greets every customer with enthusiasm, maintains a positive attitude at all times.
  • Proactively engages with customers, reads cues, and responds appropriately.
  • Educates each customer on current promotions and merchandise assortment to support buying decisions.
  • Supports the company's branding at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal.
  • Responsible for driving profitable sales, protecting company assets, and supporting the Company Handbook in support of the Store Manager.
  • Understands store performance targets and monitors achievement of benchmarks and goals.
  • Uses objective business analysis to evaluate business choices in partnership with the Store Manager.
  • Observes trends and patterns to determine root causes of problems and identify solutions.
  • Responsible for networking and recruiting within the market to ensure the store has appropriate staffing levels to support the business and recommends sound hiring decisions to the Store Manager.
  • Builds high-performing teams that can accomplish company goals, initiatives, and priorities and builds and sustains productive relationships across the area or district and the industry.
  • Fosters a positive, motivating work environment by providing support, encouragement, and regular feedback to inspire and empower team members to achieve both individual and store-wide goals.
  • Ensures understanding of strategies, change initiatives, business opportunities, and communicates them in compelling ways to their store team.
  • Communicates clearly and objectively in ways that build commitment and demonstrate support for company initiatives.
  • Supports store opportunities that are consistent with company strategies and takes action to address these opportunities.
  • Executes changes in initiatives and direction appropriately and timely in order to drive results.
  • Maintains accurate records and reports as required.
  • May perform other job duties as needed.


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