Production Manager
4 days ago
As a key member of our team, the Crew Chief will be responsible for managing production crews and job assignments as assigned while following PuroClean production guidelines. This includes assigning and coordinating jobs with the production crews, keeping the Operations Manager and Production Manager updated on all aspects of production. The Crew Chief will supervise 1-6 field technicians allocated to assigned jobs, coordinate SLA requirements, materials, equipment, and supplies for each job, complete job files and monitoring of jobs from start to completion. Additionally, the Crew Chief will ensure that all documentation is completed in a timely manner and production costs are maintained at the established rate.
Responsibilities:
- Managing customer satisfaction and representing the brand
- Effectively overseeing all aspects of the production processes and customers' needs
- Identifying areas for improvement and managing relationships with centers of influence
- Managing production, pricing schedules, estimate details & coordinating with GM/Owner
- Leaving job sites with an orderly appearance and following uniform and policy guidelines
- Communicating and managing customer concerns with GM/Owner effectively
- Maintaining cleanliness of products and equipment to the highest standard
- Ensuring clear communication with office staff, immediate supervisor, and fellow technicians
Qualifications:
- Experience in equipment/asset and labor management, and software/computer skills
- Strong customer service and communication skills
- IICRC, RIA, or comparable certifications required
- Understanding of safety guidelines and ability to manage them on site
- Aptitude with record keeping, recording information, and communicating 'the message'
- Ability to identify areas of opportunity among teammates, coaching for growth
- Strength in team building and establishing lasting relationships with clients and teammates
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