Customer Service Associate
7 days ago
The Member Services Representative is a vital role at Planet Fitness Inc. where you will be responsible for creating a positive member experience by providing exceptional customer service to members, prospective members and guests.
Key Responsibilities- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member's accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
- Candidate should have a background in customer service.
- BASIC COMPUTER PROFICIENCY required.
- PASSION FOR FITNESS AND HEALTH preferred.
- Able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
This position offers a competitive salary of $16.00 per hour and opportunities for growth and development within the company.
Planet Fitness is a leading health and wellness company dedicated to enhancing people's lives with an affordable, high-quality fitness experience. As a team member, you will play a critical role in shaping the future of our brand and helping us achieve our mission.
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