Customer Service Associate

7 days ago


Salinas, California, United States Planet Fitness Inc. Full time

The Member Services Representative is a vital role at Planet Fitness Inc. where you will be responsible for creating a positive member experience by providing exceptional customer service to members, prospective members and guests.

Key Responsibilities
  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
    • Facilitate needed updates to member's accounts.
    • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
Requirements and Qualifications
  • Candidate should have a background in customer service.
  • BASIC COMPUTER PROFICIENCY required.
  • PASSION FOR FITNESS AND HEALTH preferred.
  • Able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
About the Role

This position offers a competitive salary of $16.00 per hour and opportunities for growth and development within the company.

Planet Fitness is a leading health and wellness company dedicated to enhancing people's lives with an affordable, high-quality fitness experience. As a team member, you will play a critical role in shaping the future of our brand and helping us achieve our mission.



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