Hotel Hospitality Representative

6 days ago


Glen Allen, Virginia, United States Marriott Full time

**Job Summary:**

We are seeking a highly skilled and friendly Hotel Hospitality Representative to join our team at Marriott Hotels. As a Guest Service Agent, you will be responsible for providing exceptional customer service and ensuring that our guests have an unforgettable experience.

Key Responsibilities:
• Assist guests with check-in and check-out procedures efficiently and professionally.
• Provide prompt and courteous responses to guest inquiries and resolve any issues promptly.
• Maintain a clean and organized lobby area, adhering to high standards of hospitality and quality.
• Coordinate with housekeeping and maintenance staff to ensure guest rooms are ready for check-in, guaranteeing seamless transitions for our guests.
• Process payments and handle cash transactions accurately, maintaining the highest level of financial integrity.
• Promote hotel amenities and services to enhance the guest experience, fostering loyalty and satisfaction.

About Our Offerings:

We are proud to offer competitive salaries, reflecting the valuable contributions of our staff. Based on industry standards and location, the estimated salary for this position is approximately $45,000 - $60,000 per year, depending on qualifications and experience. This figure may vary based on factors such as location and individual performance.

What We Look For:

To succeed in this role, you should possess excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment. Your attention to detail, problem-solving abilities, and adaptability will enable you to provide top-notch service to our discerning guests. As a representative of Marriott Hotels, you will embody the company's values of excellence, integrity, and teamwork, setting the stage for long-term success.



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