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Store Manager

2 months ago

Kent, Ohio, United States Lake Effect Group, LLC Full time
Job Summary

We are seeking a highly skilled and experienced Store Manager to join our team at Lake Effect Group, LLC. As a Store Manager, you will be responsible for creating a world-class customer experience for every customer, while driving business results and maximizing profitability.

Key Responsibilities
  • Develop and implement operational rules, regulations, policies, and procedures to ensure a seamless customer experience.
  • Drive business results by maximizing daily sales plans, managing expenses, and improving metrics through sales floor leadership.
  • Manage, supervise, and direct the activities of the provisioning center and team, ensuring a high level of customer satisfaction and employee engagement.
  • Provide consistent developmental feedback that empowers and motivates our team, fostering a team environment through effective communication skills.
  • Address issues that arise from employees or customers, ensuring prompt and professional resolution.
  • Work with the Executive Team to create budgets and forecast sales, ensuring alignment with company goals.
  • Meet sales goals by training, motivating, mentoring, and providing feedback to sales staff, ensuring a high level of customer satisfaction.
  • Oversee and manage product inventory, ensuring accurate tracking and optimal stock levels.
  • Ensure the provisioning center remains compliant with security, inventory, and local and state regulations, maintaining a high level of operational excellence.
  • Report on buying trends, customer needs, profits, and other key performance indicators, providing actionable insights to inform business decisions.
  • Create and reinforce a proactive selling culture that focuses on building a confident and competent team, driving sales growth and customer loyalty.
  • Propose innovative ideas to increase market share, staying ahead of the competition and driving business growth.
  • Manage financial records and cash handling procedures, ensuring accuracy and compliance.
  • Ensure the safety and satisfaction of both patients and employees, maintaining a safe and healthy work environment.
  • Provide education for staff about medical cannabis strains, edibles, concentrates, and consumption mechanisms, ensuring a high level of product knowledge.
  • Oversee employee scheduling, ensuring adequate staffing levels and optimal work schedules.
  • Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge, staying up-to-date on the latest trends and developments.
  • Manage and inspire staff to deliver the highest level of customer service, ensuring a positive and memorable experience for every customer.
  • Conduct personnel performance appraisals to assess training needs and build career paths, ensuring employee growth and development.
  • Maintain outstanding store condition and visual merchandising standards, ensuring a high level of visual appeal and customer engagement.
  • Utilize, lead, and deliver visual brand standards to present unique product mix offerings, driving sales growth and customer loyalty.
  • Serve as a liaison to the local community, building relationships and driving business growth through community engagement.
Requirements
  • 7+ years of experience in a retail environment, with a proven track record of success.
  • 5+ years of management experience, preferably in retail, with a strong focus on customer experience and sales growth.
  • 2+ years of cannabis-related retail experience, with a deep understanding of the industry and its trends.
  • College degree preferred, with a strong focus on business, marketing, or a related field.
  • Minimum of 21 years of age, with a valid driver's license and a clean driving record.
  • Must pass all required background checks, ensuring a safe and secure work environment.
  • Proven successful experience as a retail leader, with a strong focus on customer experience and sales growth.
  • Excellent interpersonal communication skills, with the ability to build strong relationships with customers, employees, and stakeholders.
  • Accountability for self and others, with a strong focus on teamwork and collaboration.
  • Balanced and intuitive decision-making, with the ability to analyze complex data and make informed decisions.
  • Practical and proactive thinking, with a strong focus on problem-solving and innovation.
  • Maintain an organized workplace, with a strong focus on efficiency and productivity.