Operations Director

5 days ago


Brockton, Massachusetts, United States Eatn Park Hospitality Group Full time
Job Summary

We are seeking an experienced Operations Director to join our team at Eat'n Park Hospitality Group. As a key member of our management team, you will be responsible for planning, organizing, directing, and leading a specific area or cost center within our client locations.

Key Responsibilities
  • Budget Compliance: Ensure adherence to financial guidelines and report variances to the General Manager.
  • Sanitation and Safety: Maintain a clean and safe work environment, adhering to health and safety regulations.
  • Food Preparation and Service: Oversee food preparation, presentation, and service to ensure high-quality standards.
  • Staff Training and Development: Coach and develop direct reports and hourly team members to achieve department goals.
Client, Customer, and Guest Relations
  • Client Satisfaction: Demonstrate a strong focus on client satisfaction, seeking frequent feedback and coaching team members on its importance.
  • Customer and Guest Relations: Develop a good rapport with other departments within the facility and model the Smile Plus hospitality imperatives.
Financial Results
  • Financial Tracking: Use company systems to track and monitor adherence to financial guidelines, reporting variances to the General Manager.
  • Sales and Revenue: Monitor sales to ensure targets are met and look for new ways to enhance revenue.
  • Cost Accountability: Review weekly cost accountability and report variances to the General Manager.
Qualifications
  • Experience: Eight or more years of professional experience, with six or more years in food service management.
  • Education: Bachelor's or Associate's Degree in Culinary, Hospitality Management, Business, or related field preferred, or equivalent job-related experience.
  • Skills: Comprehensive knowledge of food service systems, proven ability to lead other managers or supervisors, excellent interpersonal, communication, and leadership skills, strong planning and organizational skills, and proficiency in Microsoft software programs.
Benefits
  • Meal Discount: FREE meal during your shift.
  • Food Discount: 20% discount on any food purchase at Eat'n Park, Hello Bistro, The Porch, and Parkhurst Dining.
  • Paid Time Off: Enjoy paid time off.
  • Development Opportunities: Access to continuous development with Smile Universe.
  • Benefits Package: Eligibility for 401k, vision, dental, and medical plans.


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