Field Service Technician

As a Field Service Technician with IPEG Industrial Group, you will provide technical support to customers, both on-site and remotely, to ensure the optimal performance of Conair equipment.

• Perform startup, repair, and preventative maintenance service work at customer sites.
• Apply troubleshooting techniques to identify and resolve problems during repairs, startups, and assessments.
• Arrange, schedule, and perform travel to and from job sites, including international locations in Latin America.
• Document all actions, including service and expense reports.
• Provide technical telephone support for customers, sales, and other technicians, researching and securing answers to problems.
• Be able to provide backup specialist support on at least one product line.
• Conduct plant-floor training classes for customers on equipment operation and maintenance.

• A technical degree in Mechanical or Electrical Technology (or related field) is preferred, or three to five years of experience with industrial equipment similar to Conair equipment.
• Must have solid communication skills, both verbal and written.
• Fluency in English (Intermediate level) is required.
• Ability to analyze and interpret mechanical and electrical drawings.
• Familiarity with microprocessor controls and programs.
• Must have good interpersonal skills and provide high-quality customer service.
• Must be able to organize, prioritize, and multitask.
• Must be able to evaluate and respond appropriately to situations to the benefit of the customer.
• Familiarity with Microsoft Word, Excel, PowerPoint, Sales Force, SAP, and AutoCAD is an advantage.

IPEG Industrial Group is a leading producer of auxiliary equipment for plastics processing, with a strong commitment to providing industry-leading aftersales support to our customers.