Computer Systems Support Specialist

4 weeks ago


Milton, Massachusetts, United States GEO Corrections & Detentions Full time
Job Description

At GEO Corrections & Detentions, we are seeking a skilled MIS Technician to provide computer and office automation support to ensure the smooth operation of our systems. This role is responsible for identifying and resolving first-level problems or inquiries related to applications and software, automation systems, and performing regular maintenance on computer equipment, printers, and other devices.

Key Responsibilities
  • Respond to general and routine problems with applications and software, client workstations, network components, office automation equipment, and devices, and related systems and devices.
  • Maintain client workstations by regularly executing scans, defragmenting hard drives, and cleaning or replacing peripherals.
  • Deliver and install new equipment or applications, ensuring they work appropriately.
  • Respond to and maintain network or mainframe security requests based on the approval of the MIS Specialist.
  • Assist in testing and implementing new applications and software, developing instructional guides, or providing user training.
  • Produce reports for the facility as needed.
  • May develop or revise new forms and documents on the network system.
Requirements
  • High school diploma or equivalent.
  • Specialized academic education in computer science or information systems is preferred.
  • Demonstrated experience in supporting computers, networks, and applications is highly desirable.
  • Proven problem-solving, analytical, and communication skills are required.

We offer a competitive benefits package with options for you and your family, including paid time off, paid holidays, 401(k) matching, health insurance, vision insurance, life insurance, health savings account, tuition reimbursement, employee discount, reduced tuition rates, disability insurance, employee assistance program, 401(k), pet insurance, dental insurance, paid training, and flexible spending account.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

We are an equal opportunity employer and believe that diversity in our workforce and the inclusion of a variety of views, perspectives, and backgrounds are integral parts of our company's success.



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