Service Consultant

4 weeks ago


Lexington, Nebraska, United States T.O. Haas Tire & Auto Full time
Job Title: Service Consultant

At T.O. Haas Tire & Auto, we're seeking a skilled Service Consultant to join our team. As a Service Consultant, you will be responsible for providing exceptional customer service, promoting our products and services, and ensuring a seamless experience for our customers.

Key Responsibilities:
  • Provide prompt and courteous service to customers, both in person and over the phone.
  • Listen to and document customer concerns, inspect vehicles, and refer to service history to accurately identify and verify customer service needs.
  • Recommend services and products based on your knowledge and expertise.
  • Communicate clearly with customers, providing accurate quotes and updates on service status.
  • Follow proper procedures when cashing out customer tickets, including reviewing completed multi-point inspections and explaining applicable warranties.
  • Conduct post-repair follow-up calls to ensure customer satisfaction.
Requirements:
  • High school diploma or equivalent.
  • Prior experience as a Service Advisor is helpful but not required.
  • Professional appearance and ability to work in a process-driven environment.
  • Possess a valid driver's license or obtain one within 30 days of hire date.
  • Possess a State Inspector License or ability to obtain one within 30 days of hire date.
  • ASE Certified Service Consultant Certification or ability to obtain within 90 days of hire date.
What We Offer:
  • Competitive bi-weekly pay.
  • Tuition reimbursement up to $3,000 annually.
  • Paid vacation and sick time.
  • 6 paid holidays.
  • Medical, dental, and vision insurance.
  • Life insurance.
  • 401(k) retirement savings plan with company match.
  • Discounted services on personal and immediate family vehicles.
  • Opportunity for advancement.

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