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Assistant General Manager
2 months ago
The Assistant General Manager will play a key role in supporting the General Manager in promoting a culture of excellence and customer satisfaction at Crunch Fitness. This position is responsible for leading and developing a high-performing team, ensuring exceptional member experiences, and driving business results.
Key Responsibilities- Team Leadership: Hire, train, and develop talented team members at the membership services desk who are passionate about health and fitness.
- Member Experience: Inspire and develop team members to consistently deliver an exceptional membership experience, ensuring that members feel valued and supported.
- Operations: Be accountable for creating an in-club environment that consistently drives results at the membership services desk, ensuring that all standard operating procedures and policies are followed.
- Communication: Communicate and implement club policies and procedures to employees, ensuring that all team members are informed and aligned with the club's goals and objectives.
- Decision Making: Illustrate an ability to make decisions that support the club's business objectives, ensuring that all decisions are data-driven and aligned with the company's mission and values.
- Recruitment and Hiring: Assist in the interviewing and hiring of talented team members weekly, ensuring that all new hires are equipped to deliver exceptional member experiences.
- Business Development: Implement and support company programs and promotions to help generate new sales leads for optimum new membership growth, ensuring that all promotions are effectively communicated to the team and all other appropriate staff.
- Member Relations: Resolve member complaints in an expeditious and tactful manner following club procedure and documentation, ensuring that all members feel valued and supported.
- Club Maintenance: Ensure that the club meets standards for cleanliness, maintenance, safety, and security, promoting a culture of cleanliness and accountability among team members.
- Financial Management: Exhibit an understanding of revenue budgets and payroll expenses, ensuring that all financial decisions are aligned with the club's business objectives.
- A high school diploma or equivalent (e.g., GED) is required to ensure that all employees have the basic level of education necessary to perform the duties of their roles effectively.
- Applicants must be at least 18 years of age to ensure compliance with applicable laws and maintain a safe and productive work environment.
- Applicants must be eligible to work in the United States pursuant to both state and federal requirements and maintain their eligibility to work in the United States throughout their employment.
