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IT Service Desk Technician

2 months ago

Columbia, Missouri, United States Golden Technology Full time

Job Summary

We are seeking a highly skilled IT Service Desk Technician to join our team at Golden Technology. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities

  • Respond to and resolve technical issues via phone, email, and in-person support
  • Utilize ServiceNow to document and track technical issues, as well as manage IT assets
  • Perform laptop hardware repairs and maintenance
  • Assist with laptop imaging and deployment
  • Coordinate equipment shipping and logistics

Requirements

  • Must have the ability to obtain a security clearance
  • Bachelor's degree in a related field is required
  • Minimum of 2 years of experience in technical support of end-user desktops in a Microsoft Windows environment
  • Must be highly knowledgeable of Microsoft Windows desktop operating systems
  • Proficient in Microsoft Excel, Outlook, Word, and Active Directory
  • Technical school training and/or college coursework is required; Bachelor's Degree or systems technical certification is preferred
  • VMWare or equivalent virtualization experience is a plus
  • o365 experience is highly desirable
  • ServiceNow experience is strongly preferred

About Golden Technology

Golden Technology is a leading provider of IT services and solutions. Our mission is to deliver exceptional technical support and expertise to our clients, helping them to achieve their business goals.

We are committed to building a culture of innovation, collaboration, and excellence. Our team is dedicated to helping our clients succeed, and we are passionate about delivering top-notch service and support.